Refund policy

30-Day Money-Back Guarantee

We stand behind every Nappe product. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund — no questions asked.

How to request a refund

Email help@sleepnappe.com with your order number. Once approved, refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and we'll arrange a replacement or refund at no extra cost.

Who to contact

Nappe is operated by GROUP FL DIGITAL LLC, 1600 Missouri Ave N 110C # 1001, Largo, FL 33770-1827, United States. For any refund request, reach us at help@sleepnappe.com.

Free shipping

Free shipping on every order.

Customer service

help@sleepnappe.com

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Secure payment

Visa, Mastercard, American Express, and PayPal.